BackCoach & Horses Inn, Melton, Woodbridge, Suffolk
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Coach & Horses Inn, Melton, Woodbridge, Suffolk has been reviewed 3 times and has an overall rating of -15 points out of a possible 15, or -100% negative feedback.
| Coach & Horses Inn, Melton, Woodbridge, Suffolk has Terrible Rating |  |
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| Review Date | Reviewer's Name | Review |
| 11/09/2008 09:08:55 | Mukesh | |
| While reading this review, please take into account, this is a pub which my friends, work colleagues and I have been to many times and have given plenty of business. The pub is owned by husband and wife, the husband is also the chef. I have just had dinner at this pub this week, I went with a friend, we were looking forward to a lovely dinner after a long day. We arrived and the atmosphere was very nice, and we were looking forward to enjoying our dinner. We enjoyed a very tasty starter and we remarked on how lovely it was to the owners, and couldn't wait to begin our main course. When they arrived, my main course was very tasty and I was pleased with it, but my friend's meal was very...very salty, so much so that it couldn't be eaten, even by me, and I like my food with a fair amount of salt in it. My friend had a couple of bites and couldn't eat the rest of it, it was way too salty, eating this meal would have caused dehydration and headaches. This dish felt like it had more than the daily recommended amount of salt for an adult of 6g. The meal itself couldn't be tasted, the salt content took away the taste of the food, it was really disgustingly salty. Experts, including the Food Standards Agency, believe too much salt can lead to high blood pressure and evidence has suggested links to stomach cancer as well as osteoporosis and other ailments. We said the meal was salty when asked how the meal was, but that did not prompt the chef to say, "is there anything we can do?", "maybe we could change it for something else for you?". We would have expected something of that nature, but nothing. We left the dish and didn't expect to be charged for it, as it was not edible with that amount of salt in it. When we'd finished, the landlady came to clear the table, we said the dish was just not edible and she took the dish away from the table and asked her husband about it, who is the chef. She returned to the table and said "My husband doesn't add salt to any of the dishes, and we don't think it's too salty". This really raised an eyebrow because which chef does not add salt to their cooking unless specifically asked not to do so…? In any case, some of the ingredient had very high levels of salt in it. The landlady tried the dish back at our table and said "look it's not salty". This was just pain ridiculous..we reiterated it was too salty, as she walked away she went on to saying in a negative tone of voice.. "I'm not sure what my husband will do, I expect he'll charge you for it as there's nothing wrong with it!" We found this was just plain rude. At this stage, we were just plain angry at the rudeness and lack of customer service, but kept our nerves about us. The delays between going away to discuss the food was 20mins, and when lady tasted the food she didn't ask, didn't use a fork, just pick up a piece with her hands..and said it's not salty. On leaving and paying, we disputed paying half price for the one main course with the chef based on the fact it was only tasted with a couple of bites, and then realizing it was just not edible. We didn't expect any dispute from the owner and chef, but he said things like "because you've eaten half of it, I'll charge you for half of it", and in reality only two bites were eaten just to try it and the rest of the dish was left completely as it was served. I said to the chef "what about the customer is always right", the response was "why should the customer be right?". I thought, well they keep your business alive? for one. We paid up, as we would have been going around in circles with the dispute, and we left expressing that we were not leaving happy with the decision. We went about disputing this in a dignified and calm way, we expected a full refund for a meal that was not edible, if we'd got that, we would have gone back with positive customer feedback, but instead we will never return to this pub under this management, when this dish was not up to scratch, and when it was disputed we got rudeness and sly remarks instead. We left extremely unhappy about the outcome and the lack of customer service. Under this management, I definitely would not recommended this pub to anyone based on lack of customer satisfaction when you have a complaint about something. Other factors: The food is very expensive in relation to other pubs in the area. [Report for Removal] | Mukesh Woodbridge Suffolk |
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| 11/09/2008 09:07:36 | Carol | |
| Terrible in terms of customer service. I couldn't eat my main course because it was far too salty and I got comments from the chef's wife like "I’ve tried this dish and there’s absolutely nothing wrong with it", "well I don’t know what my husband [the chef] is going to do about it but he’ll probably charge you for it because there’s nothing wrong with it”. After I disputed the fact that I was still going to be charged half price for a dish that I could only have 3 mouthfuls of (to taste), she called her husband/chef saying “we’re still having problems with these people”... The chef was adamant that there was absolutely nothing wrong with his dish and even said that I'd eaten half of it, which was totally untrue, 3 mouthfuls of a full plate isn't half!!! I found the attitude of the pub owners rude, accusatory and showed a total lack of understanding for customer satisfaction. To be honest, if the chef had offered not to charge me at all for my main course, which I thought would have been the sensible option, I would happily have returned there for dinner, making the conscious decision to ask for no salt to be used. As it turns out, not only will I never eat there again but I will not be recommending Ye Olde Coach and Horses to anyone. [Report for Removal] | Carol Woodbridge Suffolk |
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| 11/09/2008 09:07:36 | Cecile | |
| Review hidden, pending approval.[Report for Removal] | Cecile Woodbridge Suffolk |
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